Complaints

1. When the product is found damaged, it should be reported to the manufacturer via email address: reklamacje@ecomess.pl.
   The condition for starting the complaint procedure is to provide full information on where the defective product is located (address, name, surname and telephone number) and to send the completed complaint protocol, which can be found below.
2. The manufacturer confirms the registration of the complaint report and sends its own courier to pick up the defective product.
3. The complaint protocol should also be placed in the package with the defective goods.
4. Goods submitted for repair outside the warranty period are sent at the expense of the Complainant.
5. Other forms of transportation must be agreed with Ecomess in writing. If the goods are sent via courier service without written agreement with the Seller, Ecomess Sp. z o.o. reserves the right to refuse the shipment.
6. The basis for consideration of a claim is the delivery by the buyer, together with the defective goods, of a completed claim report containing a description of the defect. Lack of the required documentation may result in the extension of the complaint procedure or will result in the return of the goods at the expense of the recipient without undertaking the complaint service.

Contact:
tel. +48 42 714 29 30;
reklamacje@ecomess.pl